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social networking service Community Buliding
Building Online Communities of Practice



Foreword


Information and communication technologies are developing at a breath-taking pace. They repre-sent the foundation of the coming Information Society which will establish completely new struc-tures in economy and society. This process is chiefly characterised by the globalisation of com-munication and of all activities linked to it.

National frontiers are losing their significance. We are becoming global players, and services and goods can be produced in any part of the world. At the same time there is no aspect of human life and no group in society which is not affected by the new information networks and their potential for growth, wealth-creation and prosperity.

In order to exploit this potential we urgently need international cooperation at all levels and on all factors which impede the full development of the Information Society.

In view of this challenge the German government has always placed great emphasis on global cooperation. This was reflected in its active role in the Global Information Society initiative taken by the G 7 Heads of State and Government at the summit meeting in Naples in July 1994 and at the subsequent Ministerial meeting in Brussels in 1995 which launched eleven pilot projects for the Global Information Society.

I am delighted to present the final report on this work to the public on the occasion of the Co-logne G 8 summit meeting, which is being held under the German presidency.

The pilot projects are an impressive demonstration of the potential of the Information Society in many areas, such as commerce, culture, education, the environment, health and public administra-tion. They have led to the establishment of new structures of cooperation which will remain effec-tive even after the end of the pilot phase. The involvement of a growing number of Non-G 8 countries, including developing countries, was one of the most encouraging aspects of the pro-jects, as was the participation of representatives from industry and research.

With an enhanced exchange of information and experience the work has raised awareness of po-tential applications and of policy requirements. The projects have also yielded more tangible re-sults like memoranda of understanding and have given an impetus for standardisation and the de-velopment of new goods and services.

This was done without any new institution or new funding: the process relied on the goodwill and the commitment of the participants.

I hope that the global cooperation to which the pilot projects have contributed, can be further developed and extended.



Dr. Werner Mller
Federal Minister of Economics and Technology
Germany
June 1999
Contents



Foreword by Dr. Werner Mller,
Federal Minister of Economics and Technology

page 1
Final report on the G 8 Global Information Society Pilot Projects


page 4
Annex:  Project Reports
Global Inventory Projectpage 12
Global Interoperability for Broadband Networkspage 15
Transcultural Education and Training for Language Learning

page 19
Electronic Librariespage 23
Multimedia Access To World Cultural Heritagepage 28
Environment and Natural Resources Managementpage 32
Global Emergency Management Information Network Initiative

page 35
Global Healthcare Applicationspage 38
Government On-linepage 44
Global Marketplace for Small and Medium Enterprisespage 48
Maritime Information Societypage 51

The G 8 Global Information Society Pilot Projects

Final Report


The information society is developing at a rapid pace. It is changing the way business is done in the private and public sectors and is having real impact on the lives of citizens. The Global Infor-mation Society initiative taken by the G7 Heads of State and Government at its summit meeting in Naples in July 1994 and the subsequent Ministerial meeting in Brussels in 1995 with the launching of eleven pilot projects has catalysed thinking and action for the information society in areas such as commerce, culture, education, the environment, health and public administration. It has encou-raged public and private sectors to work together and has led to new common platforms and net-works for cooperation, involving industrialised and developing countries. It has stimulated the creation of markets for new products and services. A number of techni-cal and other obstacles have been identified related to the implementation of practical applica-tions. In some cases work will continue through collaboration in appropriate international fora.

This final report reviews achievements and future pro-spects.


1.Terms of reference

The pilot projects had a number of key objectives. They were set up to

 support the goal of international consensus on common principles governing the need of ac-cess to networks and applications and their interoperability;

 establish the groundwork for productive forms ... more

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BUSINESS PLAN






WORKSHOP INTRODUCTION: THE BUSINESS PLAN                 9/97
                     ROAD MAP TO SUCCESS

                          WORKBOOK

                     Training Module - 2

WORKSHOP OBJECTIVES

By the end of this workshop, you should be able to:

*    Understand the role of the business plan.
*    List several reasons for developing a business plan.
*    Identify sources where you can get help in developing a
    business plan.
*    Identify the type of information to include in the business
    plan.
*    Prepare an outline for a business plan.


THE BUSINESS PLAN -        BUSINESS PLAN OUTLINE


Below is an outline for a business plan. Use this model as a
guide when developing the business plan for your business.

Elements of a Business Plan

1. Cover sheet
2. Statement of purpose
3. Table of contents

I. The Business
   A. Description of business
   B. Marketing
   C. Competition
   D. Operating procedures
   E. Personnel
   F. Business insurance
   G. Financial data

II. Financial Data
   A. Loan applications
   B. Capital equipment and supply list
   C. Balance sheet
   D. Breakeven analysis
   E. Pro-forma income projections (profit & loss statements)
        -     Three-year summary
        -     Detail by month, first year
        -     Detail by quarters, second and third years
        -     Assumptions upon which projections were based
   F. Pro-forma cash flow
        -     Follow guidelines for letter E.

III. Supporting Documents
        -     Tax returns of principals for last three years
        -     Personal financial statement (all banks have these
              forms)
        -     In the case of a franchised business, a copy of
              franchise contract and all supporting documents
              provided by the franchisor
        -     Copy of proposed lease or purchase agreement for
              building space
        -     Copy of licenses and other legal documents
        -     Copy of resumes of all principals
        -     Copies of letters of intent from suppliers, etc.


                 THE BUSINESS PLAN - WHAT IT INCLUDES


What goes in a business plan? This is an excellent question. And,
it is one that many new and potential small business owners
should ask, but oftentimes don't ask. The body of the business
plan can be divided into four distinct sections: 1) the
description of the business, 2) the marketing plan, 3) the
financial management plan and 4) the management plan. Addenda to
the business plan should include the executive summary,
supporting documents and financial projections.



THE BUSINESS PLAN -   DESCRIPTION OF THE BUSINESS

In this section, provide a detailed description of your business.
An excellent question to ask yourself is: "What business am I
in?" In answering this question include your products, market and
services as well as a thorough description of what makes your
business unique. Remember, however, that as you develop your
business plan, you may have to modify or revise your initial
questions.

The business description section is divided into three primary
sections. Section 1 actually describes your business, Section 2
the product or service you will be offering and Section 3 the
location of your business, and why this location is desirable (if
you have a franchise, some franchisors assist in site selection).

1. Business Description

When describing your business, generally you should explain:

    1.     Legalities - business form: proprietorship,
           partnership, corporation. The licenses or permits
           you will need.
    2.     Business type: merchandizing, manufacturing or
           service.
    3.     What your product or service is.
    4.     Is it a new independent business, a takeover, an
           expansion, a franchise?
    5.     Why your business will be profitable. What are the
           growth opportunities? Will franchising impact on
           growth opportunities?
    6.     When your business will be open (days, hours)?
    7.     What you have learned about your kind of business
           from outside sources (trade suppliers, bankers, other
           franchise owners, franchisor, publications).

A cover sheet goes before the description. It includes the name,
address and telephone number of the business and the names of all
principals. In the description of your business, describe the
unique aspects and how or why they will appeal to consumers.
Emphasize any special features that you feel will appeal to
customers and explain how and why these features are appealing.

The description of your business should clearly identify goals
and objectives and it should clarify why you are, or why you want
to be, in business.


THE BUSINESS PLAN -    2. Product/Service

Try to describe the benefits of your goods and services from your
customers' perspective. Successful business owners know or at
least have an idea of what their customers want or expect from
them. This type of anticipation can be helpful in building
customer satisfaction and loyalty. And, it certainly is a good
strategy for beating the competition or ... more

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