Looking for essays on music history? We have thousands of essays on this topic and more.
Today, telecommunications technology affects lives to a greater degree than ever
before. Communication has evolved over many years from the earliest attempts at
verbal communication to the use of sophisticated technology to enhance the
ability to communicate effectively with others. Every time a telephone call is
made, a television is watched, or a personal computer is used, benefits of
telecommunication technologies are being received. The concept of
telecommunications may be defined as the transmission of information from one
location to another by electronic means. Telecommunications is using electronic
systems to communicate. Life is changing constantly and has been changing faster
since the rapid advancements in telecommunication. Because of continuing
attempts to find better and more efficient ways to communicate, the process of
communication has steadily improved. Many of these improvements were made
without the use of electronic technology. Human beings earliest attempts at
communication were through nonverbal means such as facial expressions and
gesturing. The use of these nonverbal signs, prehistoric people were able to
communicate emotions such as fear, anger, and happiness. More specific motions,
such as pointing, allowed them to convey more information . Verbal communication
probably started with a series of disorganized but meaningful sounds (grunts and
snarls). These sounds slowly developed into a system of organized, spoken
language that truly allowed humans to share information (Croal 59). Writing,
which is the use of symbols to represent language, began with early cave
drawings, progressed to picture writings such as hieroglyphics, and finally
evolved into the handwritten language we use today (Croal 61). As civilization
developed, people found it necessary to communicate their ideas to one another
over greater distances. The earliest method of transporting information was to
carry it from place to place; but as the development of commerce made speed an
essential part, greater effort was expended to increase the rate at which ideas
were transmitted (Croal62). The search for rapid transport of information led to
the formation of the pony express in 1860 (Cozic 77). Although the pony express
required several weeks to carry mail from the East Coast to the West Coast, it
was a vast improvement over the earlier methods. The pony express was not the
only time humans teamed up with animals to attempt to improve communications.
Dogs and pigeons were used to carry messages, especially during wartime . Most,
if not all, of the early forms of communication had two significant problems.
Both the speed at which information could be effectively communicated and the
distance over which information could be sent were severely limited. With the
advancements in forms of electronic communication, these problems were solved.
It was even before the pony express that a true technological breakthrough was
made. In 1844, the first electronic transmission occurred when Samuel Morse
developed a system of dots and dashes to symbolize letters of the alphabet. A
transmission device called the telegraph was used to send the coded signals over
wires. The telegraph was to become the primary method of reliable and rapid
communication during the American Civil War . It took quite a few years to link
the major cities of America by telegraph wires, but by 1861 the pony express was
replaced . Telegraphic communication became a major part of Americas business
and military history. One of the early telegraph companies, Western Union,
became the dominant carrier. Today, Western Union, through the use of modern
technology, transmits information twenty-four hours a day, seven days a week.
Actual voice communication over distance finally became possible in 1876 when
Alexander Graham Bell held the first telephone conversation with his assistant,
Thomas Watson . This alternative to written communication rapidly helped the
telephone become the worlds most important communication tool. By 1866 the
first successful attempt to link Europe and America by undersea cable had been
accomplished. This cable was capable of carrying telegraph data only . The
telephone today remains a vital tool, and like the telegraph, the telephone is
constantly being improved by modern technology . By 1900, the goal of
communication technologists was to find a method of transmitting messages over
long distances without the need for wires. That dream became reality in 1901
when Gugliellmo Marconi and two assistants stood on a hill in Newfoundland and
listened carefully to their receiver. Faintly they heard the Morse code
dot-dot-dot, the letter s. the signal had traveled 1,700 miles from
Cornwall, England, and it represented the first successful wireless
transmission. This success led Marconi to form Marconi Wireless Telegraphy
Company. It was not until the Titanic disaster in 1912, however, that wireless
transmissions became commercially profitable. As ... more
Find essay on Music History
Broadway Tavern Customer Satisfaction
A Project Report Presented to the
Faculty of the Greenville College
in partial fulfillment of the requirement
For the degree of Bachelor of Science with a
Major in Organizational Leadership
April 20, 2001
This is to certify that the report prepared
By: Richard Starr
Entitled: Broadway Tavern Customer Satisfaction
Has been accepted by the faculty of Greenville College.
Primary Instructor: _________________________Date:_____________
Table of Contents
Description of the Problem..5
Statement of Purpose..5
Setting of the Problem.5
History and Background of the Problem6
Scope of the Project.7
Importance of the Project7
Research Strategy and Data Collection Plan10
Summary of Chapter 1 and 2.10
Data Collection Plan11
Result, Conclusion, and Recommendation..14
Summary of Chapter 1,2, and 3...14
Summary of Results...14
Appendix A - Survey Instrument17
Customer Satisfaction is a crucial part of a successful business and can make or break a business. Customer satisfaction in the tavern business is an important element, if you do not meet the needs of your customers they will gladly go to another tavern or bar. The tavern business is unpredictable whereas when times are good, people are going to party and drink. On the other hand, when times are bad, people are going to drink out of anger or depression. So providing great customer service is a must. A tavern isn't like the power company where you only have one choice; there are numerous bars to choose from.
The purpose of this project is to see if the customers who patronize the Broadway Tavern are satisfied with the customer service which they receive.
In my research strategy in completing my project had one primary objective, my customers such as gender, age, and martial status. The secondary objective was to find out if my customers' needs are satisfied.
The results of the surveys that my customers at the Broadway Tavern completed show that they are satisfied with the overall service that they receive.
Description of the Problem
Statement of Purpose
Customer Satisfaction is a crucial part of a successful business and can make or break the business. Customer satisfaction in the tavern business is an important element, if you do not meet the needs of your customers they will gladly go to another tavern or bar. The tavern business is unpredictable whereas when times are good, people are going to party and drink. On the other hand, when times are bad, people are going to drink out of anger or depression. So providing great customer service is a must. A tavern isn't like the power company where you only have one choice; there are numerous bars to choose from.
The purpose of this project is to see if the customers who patronize the Broadway Tavern are satisfied with the customer service that they receive.
Setting of the Problem
In the Centralia vicinity (Centralia, Wamac, and Central City) within one town and two villages there are approximately twenty different taverns or bars. With so many choices, customer satisfaction is an important part of the business.
There are things that one looks at before one chooses a tavern or bar to patronize. For example, where the place is located? Who else goes there? What their prices are compared to rest of the field? What selections of beer and liquor do they offer ? Also, when does the tavern have a dollar beer night, draft specials, mixed drink specials or any other promotions? Another example is does the tavern have lunch specials, do they offer food all night, and do they give food away. Customers also look to see if the bar offers entertainment such as TVs, video games, pool billiards, darts, air hockey, washers, shuffleboard, or karaoke.
A problem that I have to look at, that I have no control over, is the drinking laws, such as DUI, DWI, and illegal transportation and consumption. The threat of getting a DUI discourages people to stay away.
History and Background of the Problem
The Broadway Tavern is the tavern that I'm doing the survey on; it is located in Central City, IL. Central City is a small village that is connected to Centralia, IL. The Broadway Tavern is at 123 North Broadway or Route 51 North.
Hugo Prill first started the tavern in the 1800's. The bar was called Nacks Exchange and consisted of a saloon, post office, general store, ... more
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